Privacy Policy
Last Updated: January 29, 2026
At Public School Pension Help (PSPH), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
Personal Information
When you schedule an appointment or contact us, we may collect:
- Name and contact information (email address, phone number)
- Employment information (school district, position, years of service)
- Pension system information (relevant to your consultation)
- Communication preferences and appointment details
Automatically Collected Information
When you visit our website, we automatically collect:
- Browser type and version
- Device information and operating system
- IP address and general location data
- Pages visited and time spent on our website
- Referring website or source
2. How We Use Your Information
We use the information we collect to:
- Schedule and conduct pension consultation appointments
- Provide personalized pension guidance and information
- Communicate with you about your appointments and our services
- Improve our website and services based on usage patterns
- Respond to your inquiries and provide customer support
- Comply with legal obligations and protect our rights
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: We use JotForm for appointment scheduling. Your information is subject to their privacy policy when using their services.
- Independent Advisors: When you schedule an appointment, we share necessary information with the qualified advisor who will conduct your consultation.
- Legal Requirements: We may disclose information if required by law, subpoena, or other legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use:
- Essential Cookies: Necessary for website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
You can control cookies through your browser settings, but disabling cookies may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your personal data in a structured, machine-readable format
To exercise these rights, please contact us at hello@psph.org.
7. GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds: your consent, performance of a contract, compliance with legal obligations, or our legitimate business interests. You have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.
8. CCPA Compliance (California Residents)
California residents have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it is used
- Right to request deletion of personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically for any changes. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: